Come mi avete suggerito vi invio il log da c
controllare grazie
Logfile of HijackThis v1.99.1
Scan saved at 11.37.23, on 10/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\File comuni\Symantec Shared\ccProxy.exe
C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
C:\Programmi\Norton Internet Security\ISSVC.exe
C:\Programmi\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Programmi\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\pctspk.exe
C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\PNP\AUDIO\SOUNDMAN.EXE
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\Programmi\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Programmi\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Programmi\iTunes\iTunesHelper.exe
C:\Programmi\QuickTime\qttask.exe
C:\Programmi\Picasa2\PicasaMediaDetector.exe
C:\Programmi\Java\jre1.5.0_06\bin\jusched.exe
C:\Programmi\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\Yahoo!\Messenger\ymsgr_tray.exe
C:\Programmi\MSN Toolbar Suite\DS\02.05.0001.1119\it-it\bin\WindowsSearch.exe
C:\Programmi\WinZip\WZQKPICK.EXE
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Programmi\Alice ti aiuta\bin\mpbtn.exe
C:\Programmi\MSN Toolbar Suite\DS\02.05.0001.1119\it-it\bin\WindowsSearchIndexer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Programmi\File comuni\Real\Update_OB\realsched.exe
C:\Programmi\MSN Messenger\msnmsgr.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Programmi\Google\Google Desktop Search\GoogleDesktop.exe
C:\Programmi\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Programmi\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Programmi\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Documents and Settings\Luciana\Documenti\Unzipped\hijackthis[1]\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.it/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://gw.virgilio.it/alice01.home
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer fornito da VirgilioTin
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Programmi\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Programmi\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programmi\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Programmi\File comuni\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\programmi\google\googletoolbar2.dll
O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\MSN Toolbar Suite\TB\02.05.0000.1082\it-it\msntb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Programmi\File comuni\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\MSN Toolbar Suite\TB\02.05.0000.1082\it-it\msntb.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Programmi\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Virgilio Toolbar - {D3403F28-7D39-435F-A8CB-45016C29E48E} - C:\Programmi\Virgilio Toolbar\VirgilioBand.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Programmi\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\programmi\google\googletoolbar2.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\sisUSBrg.exe
O4 - HKLM\..\Run: [Audio] C:\PNP\AUDIO\SOUNDMAN.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [eBayToolbar] C:\Programmi\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Programmi\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programmi\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Programmi\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programmi\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Programmi\File comuni\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Programmi\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [IncrediMail] C:\Programmi\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [Google Desktop Search] "C:\Programmi\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - Global Startup: Alice ti aiuta.lnk = C:\Programmi\Alice ti aiuta\bin\matcli.exe
O4 - Global Startup: Avvio veloce di Adobe Reader.lnk = C:\Programmi\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Windows Desktop Search.lnk = C:\Programmi\MSN Toolbar Suite\DS\02.05.0001.1119\it-it\bin\WindowsSearch.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Programmi\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &eBay Search - res://C:\Programmi\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: &Google Search - res://C:\Programmi\Google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &MSN Search - res://C:\Programmi\MSN Toolbar Suite\TB\02.05.0000.1082\it-it\msntb.dll/search.htm
O8 - Extra context menu item: &Translate English Word - res://C:\Programmi\Google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Apri in nuova scheda in primo piano - res://C:\Programmi\MSN Toolbar Suite\TAB\02.05.0001.1119\it-it\msntabres.dll/230?14e81bbcd10941f9a4a357b6498a5f6
O8 - Extra context menu item: Apri in nuova scheda in secondo piano - res://C:\Programmi\MSN Toolbar Suite\TAB\02.05.0001.1119\it-it\msntabres.dll/229?14e81bbcd10941f9a4a357b6498a5f6
O8 - Extra context menu item: Backward Links - res://C:\Programmi\Google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Programmi\Google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Programmi\Google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Programmi\Google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ShopperReports - Compare product prices - {946B3E9E-E21A-49c8-9F63-900533FAFE15} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra button: Umail - {382CC752-FDEA-44FA-9EAC-5F25BA57A7BD} - http://gw.virgilio.it/b2c01.umail (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://gw.virgilio.it/alice01.home
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9122D757-5A4F-4768-82C5-B4171D8556A7} (PhotoPickConvert Class) - http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/PhotoSwap/PhtPkMSN.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O16 - DPF: {C1B7E532-3ECB-4E9E-BB3A-2951FFE67C61} (DownloaderActiveX Control) - http://c6.community.virgilio.it/download/DownloaderActiveX.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9BCF1F45-8210-4B32-A580-F82525A22BFE}: NameServer = 85.37.17.43 85.38.28.96
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Boonty Games - BOONTY - C:\Programmi\File comuni\BOONTY Shared\Service\Boonty.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programmi\File comuni\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Programmi\Norton Internet Security\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Servizio Auto-Protect di Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Programmi\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Programmi\File comuni\Panda Software\PavShld\pavprsrv.exe (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Programmi\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FILECO~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Utilità di pianificazione di LiveUpdate automatico - Symantec Corporation - C:\Programmi\Symantec\LiveUpdate\ALUSchedulerSvc.exe
Il problema riguardava l'impossibilità di entrare in chat.
Ciao

Il log é pulito, prova a controllare nel firewall se hai bloccato le funzioni Java

se utilizzi il Norton Firewall, nella finestra del programma seleziona FIREWALL PERSONALE quindi clicca su CONFIGURA

nella finestra che si apre clicca su PROGRAMMI, nella lista trova il programma SUN MICROSYSTEM questi deve avere la voce AUTOMATICO se invece è impostato su BLOCCA TUTTE, impostalo su AUTOMATICO.

Se ci sono più voci SUN MICROSYSTEM modificale tutte in Automatico.

---

Collaboratore Aiutamici

Prova a disattivare Blocco Pubblicità e Controllo della Privacy, sempre nel menu del Norton.

Fai una scansione antivirus on line da questo indirizzo
http://security.symantec.com/sscv6/default.asp?productid=globalsites&langid=it&venid=sym

utilizza CCleaner per svuotare file temporanei e cookie
http://www.aiutamici.com/software/view.asp?tipo=home&CodSw=1223

---

Collaboratore Aiutamici

Niente da fare!! La pagina rimane bianca con il quadratino con tanto di crocetta rossa? Non mi volete in chat?? Ciao

non posso più farlo perchè avevo provato a disinstallare e reinstallare java ma quando ho cercato di reinstallarlo mi ha dato questi errori: errore interno 2894.998 e da li non si schioda! Ciao

Bilancia ti ho risposto nell'altro forum per disinstallare Java

non aprite più forum per trattare lo stesso argomento altrimenti si fa confusione, e poi io li leggo tutti.

Per Peppe, nella descrizione per il Java, consiglio a tutti di scaricare il pacchetto per l'installazione fuori linea
http://www.aiutamici.com/software/descrizione.asp?CodSw=1134

---

Collaboratore Aiutamici