Scarse conoscenze informatiche e la seguente situazione data da una scansione con clamwin.
Ho presente nei programmi installati Norton antivirus ma non l'ho mai usato ne aggiornato perchè credo sia a pagamento.
Come rimuovere i problemi???
Esiste un antivirus gratuito che può risolvere???
Quale e dove scaricarlo???
Devo disinstallare prima Norton e poi installare nuovo antivirus gratis (se si, come fare?) ???

Accetto tutti gli eventuali ed ulteriori consigli sulla risoluzione dei mie problemi

GRAZIE A TUTTI IN ANTICIPO:::::::::::::::::::::::::::::::::::::::::::::::::::

Scan Started Sun Aug 10 09:59:34 2008

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C:\Programmi\WinRAR\ZIP.SFX: Trojan.Downloader.Banload-5581 FOUND

C:\WINDOWS\system32\dllcache\telnet.exe: Trojan.Hupigon-18049 FOUND

C:\WINDOWS\system32\telnet.exe: Trojan.Hupigon-18049 FOUND

----------- SCAN SUMMARY -----------

Known viruses: 391675

Engine version: 0.93

Scanned directories: 6645

Scanned files: 81043

Infected files: 3



Data scanned: 16312.37 MB

Time: 6544.703 sec (109 m 4

Insomma, a quanto pare, hai 3 files infetti...

Innanzitutto, i consigli generali.
Devi procedere quanto prima ad installare un valido FIREWALL. Se non ti disturba la lingua inglese, COMODO Firewall Pro (gratuito e disponibile anche su Aiutamici) può andare più che bene. Se invece la lingua inglese ti disturba, ti posso suggerire PC Tools Firewall Plus (gratuito e disponibile su Aiutamici in lingua italiana). Come antivirus, ti suggerisco caldamente AVG 8.0 free edition (gratuito e disponibile su Aiutamici in lingua italiana).
Per disinstallare il Norton, scarica l'utility apposita di disinstallazione, salvala sul tuo computer e poi lanciala (facendoci sopra un bel doppio click). Quando avrà terminato il suo lavoro, non avrai pià il Norton sul computer tuo:
http://service1.symantec.com/SUPPORT/INTER/tsgeninfointl.nsf/it_docid/20050407160511924
Disinstallato il Norton, procedi ad installar, nell'ordine, firewall e antivirus. Poi, procedi subito ad aggiornare l'antivirus.
Quindo, disabilita il Ripristino configurazione di sistema. Dopo di che, vai a fare una bella scansione online sul sito Housecall/Trendmicro. Alla fine della scansione (che durerà un pochino) avrai la possibilità di eliminare tutti i files "maligni" eventualmente rilevati: approfittane.
Fatto anche questo, riattiva il Ripristino configurazione di sistema e poi posta qui un LOG di HijackThis.
Per Housecall/TrendMicro:
http://housecall.trendmicro.com/it/
Per HijackThis:
http://www.aiutamici.com/software?ID=11175

ECCO SONO RIUSCITO IN TUTTE LE OPERAZIONI CONSIGLIATE.
POSTO IL SEGUENTE LOG, COME RICHIESTOMI E RESTO IN ATTESA DI ULTERIORI INFORMAZIONI.
GRAZIE IN ANTICIPO A TUTTI

p.s.
PER UN GIORNO HA FUNZIONATO TUTTO BENE MA.. NEL PRIMO AGGIORNAMENTO AUTOMATICO, L'ANTIVIRUS AVG MI HA GIA' DATO UN ERRORE:
"ERRORE GENERALE: MEMORIA INSUFFICIENTE, ERRORE DI SCRITTURA"
COSA DEVO FARE (PER FAVORE TENETE PRESENTE LA MIA SCARSA PREPARAZIONE INFORMATICA) ???



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7.40.30, on 12/08/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Programmi\COMODO\Firewall\cmdagent.exe
C:\Programmi\File comuni\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Programmi\Sony\HotKey Utility\HKserv.exe
C:\Programmi\Java\jre1.5.0_01\bin\jusched.exe
C:\Programmi\Sony\VAIO Zone Remote Commander\AvRmtCtr.exe
C:\Programmi\Utimaco\SafeGuard PrivateDisk\pdservice.exe
C:\PROGRA~1\sony\SONICS~1\SsAAD.exe
C:\Programmi\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe
C:\Programmi\Sony\HotKey Utility\HKWnd.exe
C:\Programmi\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Programmi\Sony\VAIO Update 3\VAIOUpdt.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Programmi\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Programmi\COMODO\Firewall\cfp.exe
C:\Programmi\Sony\vaio entertainment\VzTaskScheduler.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Programmi\File comuni\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Programmi\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Programmi\File comuni\Teleca Shared\Generic.exe
C:\Programmi\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
C:\Programmi\File comuni\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Programmi\File comuni\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Programmi\File comuni\Sony Shared\AVLib\SSScsiSV.exe
C:\Programmi\File comuni\Sony Shared\VAIO Entertainment\VzRs\VzRs.exe
C:\Programmi\File comuni\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Programmi\AVG\AVG8\avgtray.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Programmi\AVG\AVG8\aAvgApi.exe
D:\HIJACK\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fastweb.it/portale/?benvenuto=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.vaio-link.com/vu.asp?l=it&u=a&h=0410
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Programmi\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programmi\File comuni\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\Programmi\AVG\AVG8\avgtoolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\programmi\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Programmi\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\programmi\google\googletoolbar3.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\Programmi\AVG\AVG8\avgtoolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TVTunerLib] C:\Programmi\File comuni\Sony Shared\TVTunerLib\TVTLInstTool.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Programmi\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programmi\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [VZRemoteCommander] C:\Programmi\Sony\VAIO Zone Remote Commander\AvRmtCtr.exe
O4 - HKLM\..\Run: [PDService.exe] C:\Programmi\Utimaco\SafeGuard PrivateDisk\pdservice.exe
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Programmi\File comuni\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Programmi\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [VAIO Update 3] "C:\Programmi\Sony\VAIO Update 3\VAIOUpdt.exe" /Stationary
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Programmi\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Programmi\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Programmi\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ClamWin] "G:\ClamWin\bin\ClamTray.exe" --logon
O4 - HKCU\..\Run: [msnmsgr] "C:\Programmi\MSN Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVIZIO LOCALE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVIZIO DI RETE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - S-1-5-18 Startup: VAIO Launcher.lnk = C:\Programmi\Sony\VAIO Launcher\Launcher.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: VAIO Launcher.lnk = C:\Programmi\Sony\VAIO Launcher\Launcher.exe (User 'Default user')
O4 - .DEFAULT User Startup: VAIO Launcher.lnk = C:\Programmi\Sony\VAIO Launcher\Launcher.exe (User 'Default user')
O4 - Global Startup: Acrobat Assistant.lnk = C:\Programmi\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Programmi\File comuni\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Programmi\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Trasferimento tramite Image Converter 2 - C:\Programmi\sony\image converter 2\menu.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Ricerche - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Organizzatore ricerche - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Programmi\File comuni\Microsoft Shared\Encarta Researcher\EROPROJ.DLL
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Programmi\File comuni\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.club-vaio.sony-europe.com/
O15 - Trusted Zone: *.sony-europe.com
O15 - Trusted Zone: *.sonystyle-europe.com
O15 - Trusted Zone: *.vaio-link.com
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Programmi\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll,avgrsstx.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Programmi\File comuni\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Programmi\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - Unknown owner - C:\Programmi\COMODO\Firewall\cmdagent.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Programmi\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Image Converter video recording monitor for VAIO Entertainment - Sony Corporation - C:\Programmi\Sony\image converter 2\IcVzMon.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Programmi\File comuni\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Programmi\File comuni\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Programmi\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Programmi\File comuni\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Programmi\File comuni\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: VAIO Entertainment Aggregation and Control Service - Sony Corporation - C:\Programmi\File comuni\Sony Shared\VAIO Entertainment\VzRs\VzRs.exe
O23 - Service: VAIO Entertainment Task Scheduler - Sony Corporation - C:\Programmi\Sony\vaio entertainment\VzTaskScheduler.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Programmi\File comuni\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Programmi\Sony\VAIO Media Integrated Server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Programmi\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Programmi\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Programmi\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Programmi\File comuni\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Programmi\File comuni\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Programmi\File comuni\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe

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