Ciao.
Posta un log di HJT.

Ciao! vi ringrazio come sempre per l'aiuto! tutto sistemato!!!
Comunque, se volete controllare lo stesso il log, eccolo qui, ma non credo sia necessario:-)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11.53.54, on 14/01/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Programmi\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Programmi\File comuni\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Programmi\Analog Devices\SoundMAX\SMTray.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\ATK0100\Hcontrol.exe
C:\Programmi\HP\HP Software Update\HPWuSchd2.exe
C:\Programmi\HP\hpcoretech\hpcmpmgr.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Programmi\File comuni\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\Veoh Networks\VeohWebPlayer\veohwebplayer.exe
C:\Programmi\TomTom HOME 2\TomTomHOMERunner.exe
C:\Programmi\Steam\Steam.exe
C:\Programmi\M-Audio USB Quattro\Install\QuatInst.exe
C:\Programmi\HP\Digital Imaging\bin\hpqtra08.exe
C:\Programmi\Analog Devices\SoundMAX\SMAgent.exe
C:\Programmi\HP\Digital Imaging\bin\hpqgalry.exe
C:\Programmi\IVT Corporation\BlueSoleil\StartSkysolSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Programmi\TomTom HOME 2\TomTomHOMEService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\ATK0100\ATKOSD.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Programmi\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blackoogle.it/blue
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Programmi\AVG\AVG8\Toolbar\IEToolbar.dll
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: ShoppingReport - {100EB1FD-D03E-47FD-81F3-EE91287F9465} - C:\Programmi\ShoppingReport\Bin\2.6.63\ShoppingReport.dll (file missing)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Programmi\File comuni\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Programmi\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: &Security Update - {35A5B43B-CB8A-49CA-A9F4-D3B308D2E3CC} - C:\WINDOWS\system32\win32extension.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Programmi\AVG\AVG8\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Programmi\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Programmi\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Programmi\AVG\AVG8\Toolbar\IEToolbar.dll
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Programmi\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
O3 - Toolbar: Veoh Video Compass - {52836EB0-631A-47B1-94A6-61F9D9112DAE} - C:\Programmi\Veoh Networks\Veoh Video Compass\SearchRecsPlugin.dll
O4 - HKLM\..\Run: [Smapp] C:\Programmi\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Hcontrol] C:\WINDOWS\ATK0100\Hcontrol.exe
O4 - HKLM\..\Run: [HP Software Update] "c:\Programmi\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Programmi\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TkBellExe] "C:\Programmi\File comuni\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Programmi\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Programmi\File comuni\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [VeohPlugin] "C:\Programmi\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"
O4 - HKCU\..\Run: [swg] C:\Programmi\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Programmi\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - HKCU\..\Run: [Steam] "C:\Programmi\Steam\Steam.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVIZIO LOCALE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVIZIO DI RETE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: M-Audio Quattro Control Panel Launcher.lnk = C:\Programmi\M-Audio USB Quattro\QuatTask.exe
O4 - Global Startup: Avvio rapido di HP Image Zone.lnk = C:\Programmi\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Programmi\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Ricerche - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: ShopperReports - Compare product prices - {C5428486-50A0-4a02-9D20-520B59A9F9B2} - C:\Programmi\ShoppingReport\Bin\2.6.63\ShoppingReport.dll (file missing)
O9 - Extra button: ShopperReports - Compare travel rates - {C5428486-50A0-4a02-9D20-520B59A9F9B3} - C:\Programmi\ShoppingReport\Bin\2.6.63\ShoppingReport.dll (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Programmi\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\WINDOWS\system32\Skype4COM.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Programmi\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: Servizio di Google Update (gupdate1ca15ab4ae7a120) (gupdate1ca15ab4ae7a120) - Google Inc. - C:\Programmi\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Programmi\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Quattro Installer (QuattroInstallerService) - M-Audio - C:\Programmi\M-Audio USB Quattro\Install\QuatInst.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programmi\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Start BT in service - Unknown owner - C:\Programmi\IVT Corporation\BlueSoleil\StartSkysolSvc.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Programmi\TomTom HOME 2\TomTomHOMEService.exe

--
End of file - 8966 bytes

Ha eliminato (non comletamente) l'infezione ShoppingReport
Elimina anche queste voci:
O2 - BHO: ShoppingReport - {100EB1FD-D03E-47FD-81F3-EE91287F9465} - C:\Programmi\ShoppingReport\Bin\2.6.63\ShoppingReport.dll (file missing)
O2 - BHO: &Security Update - {35A5B43B-CB8A-49CA-A9F4-D3B308D2E3CC} - C:\WINDOWS\system32\win32extension.dll (file missing)
O9 - Extra button: ShopperReports - Compare product prices - {C5428486-50A0-4a02-9D20-520B59A9F9B2} - C:\Programmi\ShoppingReport\Bin\2.6.63\ShoppingReport.dll (file missing)
O9 - Extra button: ShopperReports - Compare travel rates - {C5428486-50A0-4a02-9D20-520B59A9F9B3} - (file missing)

Controlla se trovi questa cartella:
C:\Programmi\ShoppingReport
Fai una pulizia con CCleaner.
Ciao.

Mi spieghi R16 . . perchè non hai visto che l'antivirus non è dell'ultima generazione???
Per una svista, perchè il ragazzo è intraprendente oppure perchè non è così necessario??
Mi sono tenuto il mio KIS2009 altri 6 mesi dopo l'uscita del 2010 e tutto ha sempre funzionato, dimmi se ho sbagliato R16.

Claudio.

1)Perchè l'utente, non mi ha dato il tempo di dirgli che aveva l'antivirus obsoleto. (dovevano dirglielo quelli che l'hanno aiutato a risolvere)
Quando ci sono infezioni accertate, la prima cosa da fare è levargliele.
Poi viene tutto il resto. (compreso l'aggiornamento dell'antivirus).
Inutile fargli installare un nuovo antivirus, con il pc infetto.
Si corre il rischio che venga danneggiato, dalle infezioni in corso.
2)E' inutile anche, essere "intraprendenti" se non si hanno le conoscenze necessarie.
Si fà più danni, che benefici.
3) Sì hai sbagliato, perchè non hai potuto usurfruire dei nuovi aggiornamenti del software, inclusi gli eventuali miglioramenti.