salve, ci sarebbe un'altra possibilità per entrare in modalità provvisoria senza l'uso dell' F8, temo di avere problemi in tal senso.... grazie per le risposte

Se non riesci ad entrare in Modalità provvisoria utilizzando il tasto F8, probabilmente il sistema é infetto e conviene formattarlo

all'avvio del computer devi premere il tasto F8 ripetutamente ogni mezzo secondo, appena dopo il test iniziale del boot e prima che inizi a caricarsi il windows, basta fare un po' di pratica

esiste un altro metodo, ma non serve per risolvere i problemi di virus, leggi questo articolo
http://service1.symantec.com/SUPPORT/INTER/tsgeninfointl.nsf/idocid/20020906143424924

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Collaboratore Aiutamici

scusa alfonso ma, volevo sottoporti il log che ho fatto con ewido, volevo metterti in evidenza ai numeri 1072/1096 quei punti interrogativi, cosa sono e a cosa si riferiscono??

ecco il log

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ewido security suite - Rapporto processi

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+ Creato il: 10.42.24, 10/11/2005
+ Report-Checksum: C8AD3572

0: System Process
4: System Process
372: C:\Programmi\ewido\security suite\SecuritySuite.exe
664: C:\WINDOWS\system32\svchost.exe
700: C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe
720: C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
996: \SystemRoot\System32\smss.exe
1048: C:\WINDOWS\system32\spoolsv.exe
1072: \??\C:\WINDOWS\system32\csrss.exe
1096: \??\C:\WINDOWS\system32\winlogon.exe
1140: C:\WINDOWS\system32\services.exe
1152: C:\WINDOWS\system32\lsass.exe
1216: C:\WINDOWS\system32\wdfmgr.exe
1312: C:\WINDOWS\system32\svchost.exe
1360: C:\WINDOWS\system32\svchost.exe
1476: C:\WINDOWS\System32\svchost.exe
1532: C:\WINDOWS\system32\svchost.exe
1564: C:\Programmi\ewido\security suite\ewidoctrl.exe
1576: C:\WINDOWS\system32\svchost.exe
1616: C:\Programmi\Norton Internet Security\Norton AntiVirus\navapsvc.exe
1668: C:\WINDOWS\System32\nvsvc32.exe
1868: C:\WINDOWS\Explorer.EXE
1932: C:\Programmi\File comuni\Symantec Shared\ccProxy.exe
1948: C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
1960: C:\Programmi\Norton Internet Security\ISSVC.exe
1972: C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
1992: C:\Programmi\File comuni\Symantec Shared\SPBBC\SPBBCSvc.exe
2060: C:\WINDOWS\System32\alg.exe
2568: C:\Programmi\HP\Digital Imaging\Unload\hpqcmon.exe
2608: C:\WINDOWS\System32\hphmon05.exe
2684: C:\Programmi\Multimedia Card Reader\shwicon2k.exe
2792: C:\Programmi\File comuni\Microsoft Shared\Works Shared\WkUFind.exe
2848: C:\Programmi\Messenger\msmsgs.exe
2928: C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
2940: C:\Programmi\Java\jre1.5.0_04\bin\jusched.exe
3056: C:\Program Files\GlobespanVirata\Adsl\dslstat.exe
3064: C:\Program Files\GlobespanVirata\Adsl\dslagent.exe
3080: C:\windows\system\hpsysdrv.exe
3104: C:\Programmi\File comuni\Symantec Shared\ccApp.exe
3156: C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe
3400: C:\WINDOWS\system32\rundll32.exe
3484: C:\Programmi\BHODemon 2\BHODemon.exe
3492: C:\Programmi\AnalogX\Proxy\proxy.exe
3596: C:\WINDOWS\System32\svchost.exe

ecco il log

Logfile of HijackThis v1.99.1
Scan saved at 14.25.19, on 10/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\File comuni\Symantec Shared\ccProxy.exe
C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
C:\Programmi\Norton Internet Security\ISSVC.exe
C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
C:\Programmi\File comuni\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\ewido\security suite\ewidoctrl.exe
C:\Programmi\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Programmi\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Programmi\Multimedia Card Reader\shwicon2k.exe
C:\Programmi\File comuni\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
C:\Programmi\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\GlobespanVirata\Adsl\dslstat.exe
C:\Program Files\GlobespanVirata\Adsl\dslagent.exe
C:\windows\system\hpsysdrv.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programmi\BHODemon 2\BHODemon.exe
C:\Programmi\AnalogX\Proxy\proxy.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\Copernic Agent\CopernicAgent.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Documents and Settings\Proprietario\Desktop\HijackThis.exe
C:\Programmi\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tuttogratis.it/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Programmi\File comuni\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Programmi\File comuni\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [CamMonitor] c:\Programmi\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Sunkist2k] C:\Programmi\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Programmi\File comuni\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programmi\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\GlobespanVirata\Adsl\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\GlobespanVirata\Adsl\dslagent.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\HPPAVI~1\Pavilion\XPHWWBP4\plugin\bin\PCHButton.exe
O4 - HKCU\..\Run: [BackupNotify] c:\Programmi\HP\Digital Imaging\bin\backupnotify.exe
O4 - Startup: BHODemon 2.0.lnk = C:\Programmi\BHODemon 2\BHODemon.exe
O4 - Startup: Proxy.lnk = C:\Programmi\AnalogX\Proxy\proxy.exe
O4 - Global Startup: Avvio veloce di Adobe Reader.lnk = C:\Programmi\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\Programmi\Copernic Agent\CopernicAgent.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{49C38BE2-166B-4850-8E74-9D2EEEDA82A8}: NameServer = 213.205.32.70 213.205.36.70
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Programmi\ewido\security suite\ewidoctrl.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Programmi\Norton Internet Security\ISSVC.exe
O23 - Service: Servizio Auto-Protect di Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Programmi\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Programmi\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FILECO~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe

innanzi tutto non riuscivo ad entrare in mod. provvisoria per mia imbranataggine :-))
tutto ok adesso,
x quanto riguarda il sistema, esso si comporta come se fosse contaminato da virus tipo:W32.Netsky.AB@mm / WORM_SOBER.AC e sottomultipli

infatti mi continua a spedire mail a raffica senza usare server di posta.... cosa può essere alfonso?

grazie di tutto alfonso ma, come mai in mod. provvisoria il N.I.S non parte mentre ewino ed avast si?