Ciao Alfonso, riesccomi questa volta con il log del pc portatile del ragazzo di mia figlia. Aveva il Norton antivirus e un tecnico gliel'ha disinstallato per installare un certo Client office scan (che tra l'altro non mi lascia nemmeno disintsllare perché richiede una password), ho comunque reinstallato il Norton, aggiornato ecc. ma all'avvio del pc il Norton mi da questo messaggio: "Alcune impostazioni di un prodotto Symantec sono state alterate da un programma non autorizzato. Ciò può indicare che qualcuno o un virus sta tentando di disattivare la protezione. Per evitare problemi, le impostazioni saranno ripristinate alla configurazione precedente e il sistema verrà riavviato. Fare clic su OK per continuare". Il sistema però non viene riavviato da solo. Ecco il log:
Logfile of HijackThis v1.99.1
Scan saved at 8.45.34, on 16/03/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\Software Bluetooth\bin\btwdins.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Programmi\Utilities\Notebook Utilities\HPWirelessMgr.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\Programmi\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Programmi\Trend Micro\OfficeScan Client\ofcdog.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Programmi\Utilities\Notebook Utilities\hptasks.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\UTILIT~1\ONE-TO~1\OneTouch.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Programmi\File comuni\Nokia\NCLTools\NclConf.exe
C:\Programmi\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
C:\Programmi\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\Software Bluetooth\BTTray.exe
C:\Programmi\File comuni\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Programmi\Trend Micro\OfficeScan Client\pccntupd.exe
C:\Programmi\Trend Micro\OfficeScan Client\Pop3Trap.exe
C:\Programmi\Microsoft Office\Office\1040\msoffice.exe
C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
C:\Documents and Settings\Alberto\Desktop\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://gw.aliceadsl.it/minisearchR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.virgilio.it/home/index.htmlR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://gw.aliceadsl.it/homeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer fornito da Alice
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [TV Now] C:\Programmi\Utilities\Notebook Utilities\HpTvNow.exe /RK
O4 - HKLM\..\Run: [Display Settings] C:\Programmi\Utilities\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QT4HPOT] C:\PROGRA~1\UTILIT~1\ONE-TO~1\OneTouch.EXE
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [WorksFUD] c:\Programmi\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] c:\Programmi\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [StorageGuard] "C:\Programmi\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB003" /M "Stylus C84"
O4 - HKLM\..\Run: [Nokia Connection Monitor] "C:\Programmi\File comuni\Nokia\NCLTools\NclConf.exe"
O4 - HKLM\..\Run: [LWBMOUSE] C:\Programmi\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
O4 - HKLM\..\Run: [CXMon] "C:\Programmi\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Programmi\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programmi\File comuni\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Promemoria del Calendario di Microsoft Works.lnk = ?
O8 - Extra context menu item: Invia a &Bluetooth - C:\Programmi\Software Bluetooth\btsendto_ie_ctx.htm
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Programmi\Software Bluetooth\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Programmi\Software Bluetooth\btsendto_ie.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra button: Alice - {BD61DA44-D69C-46C6-9A84-6D5A739E41E1} -
http://gw.aliceadsl.it/alice (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://gw.aliceadsl.it/home
O16 - DPF: {00134F72-5284-44F7-95A8-52A619F70751} (ObjWinNTCheck Class) - https://server-2kc:4343/officescan/console/ClientInstall/WinNTChk.cab
O16 - DPF: {08D75BB0-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment SetupINICtrl Class) - https://server-2kc:4343/officescan/console/ClientInstall/setupini.cab
O16 - DPF: {08D75BC1-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment SetupCtrl Class) - https://server-2kc:4343/officescan/console/ClientInstall/setup.cab
O16 - DPF: {35C3D91E-401A-4E45-88A5-F3B32CD72DF4} (Encrypt Class) - https://server-2kc:4343/officescan/console/html/AtxEnc.cab
O16 - DPF: {5EFE8CB1-D095-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment ObjRemoveCtrl Class) - https://server-2kc:4343/officescan/console/ClientInstall/RemoveCtrl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{469F4980-54F4-42B7-A1B8-B41A8807F83B}: NameServer = 212.216.112.112,151.99.125.2
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Programmi\Software Bluetooth\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccPwdSvc.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Programmi\Utilities\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: Servizio Norton AntiVirus Auto-Protect (navapsvc) - Symantec Corporation - C:\Programmi\Norton AntiVirus\navapsvc.exe
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Programmi\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FILECO~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: OfficeScanNT Listener (tmlisten) - Trend Micro Inc. - C:\Programmi\Trend Micro\OfficeScan Client\tmlisten.exe
attendo con ansia la tua come sempre efficace risposta. Grazie.
Maria Luisa