Caro Alfonso
L’antivirus norton , aggiornato, non mi rileva nulla , ad-aware e spy boot nemmeno mentre invece
la scansione on line di norton mi da questo report
C:\Documents and Settings\user\Impostazioni locali\Temp\temp.frDFCE è infettato con Spyware.Webhancer
C:\WINDOWS\system32\appsys.exe è infettato con Dialer.Generic
La scansione on line di RAV non rileva nulla , panda rileva ma non pulisce . che fare ?? come si spiega che il virus che ho installato (e pagato) non rileva mentre la scansione on line dello stesso norton si?? ti invio il log fatto in configurazione normale e confido , grazie
Logfile of HijackThis v1.97.7
Scan saved at 11.58.17, on 28/02/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\Dexxa\Wireless Desktop\lwb3dapp.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\Programmi\Alcatel One Touch 535-735\DesktopTool\DesktopTool.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Spyware Doctor\swdoctor.exe
C:\Programmi\Dexxa\Wireless Desktop\Dexxa Wireless Keyboard\MagicKey.exe
C:\Programmi\Microsoft Office\Office\1040\OLFSNT40.EXE
C:\Programmi\WinZip\WZQKPICK.EXE
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe
C:\Programmi\Microsoft Office\Office\WINWORD.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Programmi\Microsoft Office\Office\OUTLOOK.EXE
C:\Programmi\Microsoft Office\Office\1040\wfxmsrvr.exe
C:\PROGRA~1\MICROS~2\Office\1040\OLFMOD32.EXE
C:\Documents and Settings\user\Desktop\antivirus\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: (no name) - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Programmi\MSN Apps\ST\01.02.0002.1001\en-xu\stmain.dll
O2 - BHO: (no name) - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\MSN Apps\MSN Toolbar\01.02.0002.1001\it\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\MSN Apps\MSN Toolbar\01.02.0002.1001\it\msntb.dll
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Programmi\Dexxa\Wireless Desktop\lwb3dapp.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Programmi\File comuni\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Desktop Tool] "C:\Programmi\Alcatel One Touch 535-735\DesktopTool\DesktopTool.exe"
O4 - HKLM\..\Run: [msnappau] "C:\Programmi\MSN Apps\Updater\01.02.0002.1001\it\msnappau.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Programmi\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Dexxa Wireless Keyboard Driver.lnk = C:\Programmi\Dexxa\Wireless Desktop\Dexxa Wireless Keyboard\MagicKey.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Porta Symantec Fax Starter Edition.lnk = C:\Programmi\Microsoft Office\Office\1040\OLFSNT40.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Programmi\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Spyware Doctor (HKLM)
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {4B48D5DF-9021-45F7-A240-60304302A215} (MalwareCleaner Class) - http://www.microsoft.com/security/controls/WebCleaner.cab
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.rav.ro/scan/ravonline.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4427/mcfscan.cab

Ciao ,
esegui queste operazioni

1) Disattiva il ripristino di configurazione, leggi qui come fare
http://www.aiutamici.com/software/view.asp?tipo=home&CodSw=257&SH=N

2) riavvia in modalità provvisoria, leggi qui come fare
http://www.aiutamici.com/software/view.asp?tipo=home&CodSw=344&SH=N

apri HIJAC THIS ed elimina come indicato in questo articolo
http://www.aiutamici.com/software/descrizione.asp?CodSw=1175
le righe che seguono, (nel caso le righe da eliminare non compaiono in modalità provvisoria, eliminale dalla modalità normale e riavvia il computer).

==================================
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
==================================

Con la funzione TROVA di Windows, cerca ed elimina questi file,

==================================
appsys.exe
==================================

In modalità provvisoria Svuota la cartella Temp di tutto il contenuto
C:\Documents and Settings\user\Impostazioni locali\<b><font color=red>Temp</b></font id=red>

al termine utilizza i programmi AD-AWARE e SPYBOT indicati in questo articolo
http://www.aiutamici.com/software/view.asp?tipo=home&CodSw=388&SH=N

sempre in modalità provvisoria fai una scansione Antivirus

quindi riavvia il computer e controlla se il problema e risolto, se e tutto OK riattiva il ripristino configurazione disattivato all'inizio di questa procedura.

---

Collaboratore Aiutamici