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Sospetto Virus Opzioni
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massimiliano7757
Inviato: Monday, July 06, 2020 8:37:26 AM

Rank: AiutAmico

Iscritto dal : 1/25/2015
Posts: 143
Salve
Ho fatto una scanericanizzazione con hijack this .

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 08:30:56, on 06/07/2020
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.18362.0001)
Boot mode: Normal

Running processes:
D:\PULIZIA E OTTIMIZZAZIONE PC\Pulizia\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: IObit Surfing Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\PROGRA~2\IObit\IObit Malware Fighter\Surfing Protection\BrowerProtect\ASCPlugin_Protection.dll
O4 - HKLM\..\Run: [Lightshot] C:\Program Files (x86)\Skillbrains\lightshot\Lightshot.exe
O4 - HKLM\..\Run: [IObit Malware Fighter] "C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe" /autostart
O4 - HKCU\..\Run: [Advanced SystemCare] "C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe" /Auto
O4 - HKCU\..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\Run: [SandboxieControl] "C:\Program Files\Sandboxie\SbieCtrl.exe"
O4 - HKCU\..\RunOnce: [Application Restart #1] C:\Program Files\Macrium\Common\ReflectMonitor.exe /RestartByRestartManager:9B8BE3F1-0B43-4648-A2CD-93601A2C8FCF /RestartByRestartManager:EF540195-B607-4511-AE67-EC1AD6C08FD1 /RestartByRestartManager:19C3A48B-4F2B-4fda-A24B-C73FA5BBDD61 /RestartByRestartManager:29B10BFD-2627-4c8c-BDA8-13F470C81DED
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Advanced SystemCare Service 13 (AdvancedSystemCareService13) - IObit - C:\Program Files (x86)\IObit\Advanced SystemCare\ASCService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: CdRom Device Arbiter service (CdRomArbiterService) - GuinpinSoft inc - C:\Program Files\Common Files\cdarbsvc\cdarbsvc_v1.0.0_x64.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\CredentialEnrollmentManager.exe,-100 (CredentialEnrollmentManagerUserSvc) - Unknown owner - C:\Windows\system32\CredentialEnrollmentManager.exe (file missing)
O23 - Service: CredentialEnrollmentManagerUserSvc_48821 - Unknown owner - C:\Windows\system32\CredentialEnrollmentManager.exe (file missing)
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Chrome Elevation Service (GoogleChromeElevationService) - Google LLC - C:\Program Files (x86)\Google\Chrome\Application\83.0.4103.116\elevation_service.exe
O23 - Service: Servizio Google Update (gupdatem) (gupdatem) - Google LLC - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @oem10.inf,%ibm.svcDesc0%;Lenovo PM Service (IBMPMSVC) - Unknown owner - C:\Windows\System32\ibmpmsvc.exe (file missing)
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService1.0.0.0) - Unknown owner - C:\Windows\system32\igfxCUIService.exe (file missing)
O23 - Service: IMF Service (IMFservice) - IObit - C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe
O23 - Service: IObit Uninstaller Service (IObitUnSvr) - IObit - C:\Program Files (x86)\IObit\IObit Uninstaller\IUService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @oem10.inf,%Lenovo.svcDesc1%;Lenovo Platform Service (LPlatSvc) - Unknown owner - C:\Windows\System32\LPlatSvc.exe (file missing)
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\PerceptionSimulation\PerceptionSimulationService.exe,-101 (perceptionsimulation) - Unknown owner - C:\Windows\system32\PerceptionSimulation\PerceptionSimulationService.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Sandboxie Service (SbieSvc) - Sandboxie Holdings, LLC - C:\Program Files\Sandboxie\SbieSvc.exe
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\Windows\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender Advanced Threat Protection\MsSense.exe,-1001 (Sense) - Unknown owner - C:\Program Files (x86)\Windows Defender Advanced Threat Protection\MsSense.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\Windows\system32\SgrmBroker.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\Windows\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: VirtualBox system service (VBoxSDS) - Oracle Corporation - C:\Program Files\Oracle\VirtualBox\VBoxSDS.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8694 bytes
Ringrazio anticipatamente

Saluti: Massimiliano
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Sponsor
Inviato: Monday, July 06, 2020 8:37:26 AM

 
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cbbusto
Inviato: Monday, July 06, 2020 10:44:50 AM

Rank: AiutAmico

Iscritto dal : 11/8/2008
Posts: 13,964
Il log non va bene, hai usato una vecchia vs di HJT, devi usare l'ultima versione la 2.9.0.18 la trovi su aiutamici sezione software. Dopo posta il log.
Sospetto virus da cosa lo deduci, cos'ha il pc, dai più spiegazioni. Ciao
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massimiliano7757
Inviato: Monday, July 06, 2020 3:58:27 PM

Rank: AiutAmico

Iscritto dal : 1/25/2015
Posts: 143
ciao cbbusto
alcuni programmi di window non mi funzionano tipo quello per vedere le foto,store,calcolatrice.......
quindi ho pensato a quello non mi era mai successo boooti mando il logh

Logfile of HiJackThis Fork by Alex Dragokas v.2.9.0.18

Platform: x64 Windows 10 (Pro), 10.0.18363.900 (ReleaseId: 1909), Service Pack: 0
Time: 06.07.2020 - 15:52 (UTC+02:00)
Language: OS: Italian (0x410). Display: Italian (0x410). Non-Unicode: Italian (0x410)
Elevated: Yes
Ran by: User (group: Administrator) on MASSIMILIANO, FirstRun: yes

Chrome: 83.0.4103.116
Edge: 11.0.18362.815
Internet Explorer: 11.0.18362.1
Default: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Chrome)

Boot mode: Normal

Running processes:
Number | Path
1 C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
9 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
1 C:\Program Files (x86)\IObit\Advanced SystemCare\ASCService.exe
1 C:\Program Files (x86)\IObit\Advanced SystemCare\Monitor.exe
1 C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFSrvWsc.exe
1 C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe
1 C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallMonitor.exe
1 C:\Program Files\Common Files\cdarbsvc\cdarbsvc_v1.0.0_x64.exe
1 C:\Program Files\Sandboxie\SbieSvc.exe
1 C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.7.140.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe
1 C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12827.20400.0_x64__8wekyb3d8bbwe\HxOutlook.exe
1 C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12827.20400.0_x64__8wekyb3d8bbwe\HxTsr.exe
1 C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2006.10-0\MsMpEng.exe
1 C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2006.10-0\NisSrv.exe
1 C:\Users\User\AppData\Local\Facebook\Games\Facebook Gameroom Browser.exe
1 C:\Users\User\AppData\Local\Facebook\Games\FacebookGameroom.exe
1 C:\Users\User\Desktop\HiJackThis.exe
1 C:\Windows\ImmersiveControlPanel\SystemSettings.exe
1 C:\Windows\System32\ApplicationFrameHost.exe
1 C:\Windows\System32\MicrosoftEdgeCP.exe
1 C:\Windows\System32\MicrosoftEdgeSH.exe
7 C:\Windows\System32\RuntimeBroker.exe
1 C:\Windows\System32\SearchFilterHost.exe
1 C:\Windows\System32\SearchIndexer.exe
1 C:\Windows\System32\SearchProtocolHost.exe
1 C:\Windows\System32\SecurityHealthService.exe
1 C:\Windows\System32\SecurityHealthSystray.exe
1 C:\Windows\System32\SettingSyncHost.exe
1 C:\Windows\System32\SgrmBroker.exe
1 C:\Windows\System32\WUDFHost.exe
1 C:\Windows\System32\audiodg.exe
1 C:\Windows\System32\browser_broker.exe
2 C:\Windows\System32\csrss.exe
1 C:\Windows\System32\ctfmon.exe
1 C:\Windows\System32\dllhost.exe
1 C:\Windows\System32\dwm.exe
2 C:\Windows\System32\fontdrvhost.exe
1 C:\Windows\System32\hkcmd.exe
1 C:\Windows\System32\lsass.exe
1 C:\Windows\System32\services.exe
1 C:\Windows\System32\sihost.exe
1 C:\Windows\System32\smartscreen.exe
1 C:\Windows\System32\smss.exe
1 C:\Windows\System32\spoolsv.exe
73 C:\Windows\System32\svchost.exe
1 C:\Windows\System32\taskhostw.exe
1 C:\Windows\System32\wbem\WmiPrvSE.exe
1 C:\Windows\System32\wininit.exe
1 C:\Windows\System32\winlogon.exe
1 C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
1 C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe
1 C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
1 C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
1 C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
1 C:\Windows\explorer.exe

O2 - HKLM\..\BHO: ExplorerWnd Helper - {10921475-03CE-4E04-90CE-E2E7EF20C814} - C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallExplorer.dll
O2-32 - HKLM\..\BHO: IObit Surfing Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\Program Files (x86)\IObit\IObit Malware Fighter\Surfing Protection\BrowerProtect\ASCPlugin_Protection.dll
O4 - HKCU\..\RunOnce: [Application Restart #1] = C:\Program Files\Macrium\Common\ReflectMonitor.exe /RestartByRestartManager:9B8BE3F1-0B43-4648-A2CD-93601A2C8FCF /RestartByRestartManager:EF540195-B607-4511-AE67-EC1AD6C08FD1 /RestartByRestartManager:19C3A48B-4F2B-4fda-A24B-C73FA5BBDD61 /RestartByRestartManager:29B10BFD-2627-4c8c-BDA8-13F470C81DED
O4 - HKCU\..\StartupApproved\Run: [Advanced SystemCare] = C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe /Auto (2020/04/11)
O4 - HKCU\..\StartupApproved\Run: [CCleaner Smart Cleaning] = C:\Program Files\CCleaner\CCleaner64.exe /MONITOR (2020/03/27)
O4 - HKCU\..\StartupApproved\Run: [SandboxieControl] = C:\Program Files\Sandboxie\SbieCtrl.exe (2020/06/27)
O4 - HKLM\..\Run: [HotKeysCmds] = C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [IgfxTray] = C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [SecurityHealth] = C:\Windows\system32\SecurityHealthSystray.exe
O4 - HKLM\..\Session Manager: [BootExecute] = C:\Windows\system32\autochk.exe *
O4 - HKLM\..\StartupApproved\Run32: [IObit Malware Fighter] = C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe /autostart (2020/06/27)
O4 - HKLM\..\StartupApproved\Run32: [Lightshot] = C:\Program Files (x86)\Skillbrains\lightshot\Lightshot.exe (2020/06/13)
O17 - DHCP DNS 1: 192.168.1.1
O21 - HKLM\..\ShellIconOverlayIdentifiers\ IMFSafeBox: BlueBirdShell Class - {0BB81440-5F42-4480-A5F7-770A6F439FC8} - C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFShellExt.dll
O21 - HKLM\..\ShellIconOverlayIdentifiers\00avg: (no name) - {472083B0-C522-11CF-8763-00608CC02F24} - (no file)
O23 - Service R2: Advanced SystemCare Service 13 - (AdvancedSystemCareService13) - C:\Program Files (x86)\IObit\Advanced SystemCare\ASCService.exe
O23 - Service R2: CdRom Device Arbiter service - (CdRomArbiterService) - C:\Program Files\Common Files\cdarbsvc\cdarbsvc_v1.0.0_x64.exe
O23 - Service R2: IMF Service - (IMFservice) - C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe
O23 - Service R2: Machine Debug Manager - (MDM) - C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
O23 - Service R2: Sandboxie Service - (SbieSvc) - C:\Program Files\Sandboxie\SbieSvc.exe
O23 - Service S2: IObit Uninstaller Service - (IObitUnSvr) - C:\Program Files (x86)\IObit\IObit Uninstaller\IUService.exe
O23 - Service S2: Intel(R) HD Graphics Control Panel Service - (igfxCUIService1.0.0.0) - C:\Windows\system32\igfxCUIService.exe
O23 - Service S2: Lenovo PM Service - (IBMPMSVC) - C:\Windows\System32\ibmpmsvc.exe
O23 - Service S2: Lenovo Platform Service - (LPlatSvc) - C:\Windows\System32\LPlatSvc.exe
O23 - Service S3: Adobe Flash Player Update Service - (AdobeFlashPlayerUpdateSvc) - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service S3: Google Chrome Elevation Service - (GoogleChromeElevationService) - C:\Program Files (x86)\Google\Chrome\Application\83.0.4103.116\elevation_service.exe
O23 - Service S3: Intel(R) Content Protection HECI Service - (cphs) - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service S3: Malwarebytes Service - (MBAMService) - C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
O23 - Service S3: Microsoft Office Diagnostics Service - (odserv) - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE
O23 - Service S3: Servizio Google Update (gupdatem) - (gupdatem) - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /medsvc
O23 - Service S3: VirtualBox system service - (VBoxSDS) - C:\Program Files\Oracle\VirtualBox\VBoxSDS.exe


--
End of file - Time spent: 30,3 sec. - 15672 bytes, CRC32: FFFFFFFF. Sign: ⮛㽰

e ti ringrazio

Saluti: Massimiliano
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massimiliano7757
Inviato: Monday, July 06, 2020 4:26:39 PM

Rank: AiutAmico

Iscritto dal : 1/25/2015
Posts: 143
73 C:\Windows\System32\svchost.exe

7 C:\Windows\System32\RuntimeBroker.exe
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massimiliano7757
Inviato: Tuesday, July 07, 2020 11:17:31 AM

Rank: AiutAmico

Iscritto dal : 1/25/2015
Posts: 143
ciao cbbusto
E' possibile che sia uno ho tutti e due quelle exe ???
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cbbusto
Inviato: Tuesday, July 07, 2020 2:38:27 PM

Rank: AiutAmico

Iscritto dal : 11/8/2008
Posts: 13,964
massimiliano7757 ha scritto:
73 C:\Windows\System32\svchost.exe

7 C:\Windows\System32\RuntimeBroker.exe


Sono entrambi componenti software di Microsoft, quindi vanno lasciati.Ora controllo il log e poi ti dico.
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cbbusto
Inviato: Tuesday, July 07, 2020 3:11:10 PM

Rank: AiutAmico

Iscritto dal : 11/8/2008
Posts: 13,964
Il log è a posto nessuna infezione. Ci sono delle voci in Avvio automatico che non servono e rallentano il pc. Meglio disattivarle, il modo più semplice e con ccleaner, apri il programma-vai in strumenti-Avvio, seleziona le varie voci, lascia solo l'antivirus defender o SecurityHealth, su ogni voce fai doppio clic e viene disattivata.
I programmi per le foto e calcolatrice magari c'è qualche voce che le blocca. Invece per lo store prova in questo modo:

Per ripristinare Microsoft Store in Windows 10, segui questi passaggi.

Apri Impostazioni, tasti veloci WIN+R.

Vai in App -> App e funzionalità.

Nel lato destro cerca Microsoft Store e cliccaci sopra.

Scegli Opzioni avanzate.

Nella finestra successiva, fai clic sul pulsante Reimposta per reimpostare Microsoft Store. In questo modo riparerà l’applicazione da eventuali problemi e non ti preoccupare, non rimuoverà le tue preferenze o i dati dell’account.
Fai sapere se tutto a posto, ciao
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